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English for Customer Service

To become a great customer service representative, it’s essential that you are fully equipped to confidently support English-speaking customers around the world.

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Course Overview

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English for Customer Service

In this course, learners will receive an overview of industry best practices as well as real-life examples of customer service through specific channels, including telephone, email, live chat and social media.

Featuring content from

bloomberg
financial time
the telegraph

6

Units

25

Hours of Industry Content

6

Achievement tests

A2+

Required Skills Level

Syllabus

Learn tips on how to facilitate positive customer service experiences.
Learn how to deliver excellent customer service via the telephone.
Learn how to offer exceptional customer support over email, and through chat and social media outlets.
Learn how to understand and troubleshoot technical issues.
Learn how manage a meeting from start to finish, including creating an agenda and giving updates to team members.
Learn tips on how to best prepare for presentations, and how to begin and end presentations effectively.
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This Class is Eligible for Certification

Students who complete the English for Customer Service course will receive certificates of completion to demonstrate their proficiency level.

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Courses on any subjects are available

We are constantly adding new courses to help you with your career-specific English skills, and can easily include new ones to meet your particular needs.