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English for IT Helpdesk & Support

When you are guiding customers through technical troubleshooting and IT support, precise and clear communication is critical to your success.

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Course Overview

it helpdesk image

English for IT Helpdesk & Support

In this course, learners will receive an overview of industry best practices as well as real-life examples of IT helpdesk and support through specific channels, including telephone, email, live chat and social media.

Featuring content from

bloomberg
financial time
the telegraph

5

Units

25

Hours of Industry Content

5

Achievement tests

B1+

Required Skills Level

Syllabus

Learn how to apply IT helpdesk best practices and tips to facilitate positive IT experiences.
Learn how to respond to IT inquiries and complaints over the telephone.
Learn how to respond to IT inquiries and complaints over email, live chat and via social media.
Learn about simple and complex technical instructions, and how to give advice to resolve a problem with a product or piece of equipment.
Learn how to write and understand meeting agendas, extract key details from discussions, provide work updates and take notes on a variety of topics.
Understand the main points of a work-related presentation, learn how to extract key details from presentations and receive tips to give a better presentation.
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This Class is Eligible for Certification

Students who complete the English for IT Helpdesk & Support course will receive certificates of completion to demonstrate their proficiency level.

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Courses on any subjects are available

We are constantly adding new courses to help you with your career-specific English skills, and can easily include new ones to meet your particular needs.